Frequently Asked Questions

We have put for you the most frequently asked questions with the corresponding answers in a row. Do you have a general question such as how to maintain your bike, warranty or certain parts, refer to the Frequently Asked Questions. Do you still have a question after watching this section?

You can always contact your - dealer. If the dealer still have uncertainties, the dealer can always contact us.

I am considering buying a cargo bike but can I try it first?

Of course it is also very important. Call a dealer near you and arrange a test drive. There are also dealers where you can try the cargobike longer without cost if you purchase it. You can also rent a delivery bicycle at one of the rental locations.

what is the delivery time  for a

Normally cargo bikes are made on order. always has a lot of parts in stock at the factory. This makes it possible to quickly build and deliver cargo bikes. There are many dealers who has a bike(s) in stock. If there is a special color or a custom model is ordered, the delivery time will naturally be longer.

How many children can I carry in a cargo bike?

There are several cargo bike models. The Cargobike short is for 2 children or 1 car seat. The Cargobike Long is for 2 children, with an extra seat you can carry 1 child extra but instead of that extra bench you can also put in a car seat at the bottom of the box. In a Cargotrike you can carry 4 childeren or even more with the special bench option.

Is a cargo bike a safe means of transport?

Yes, because the kids are strapped with a three-point safetybelt in a solid wooden box. Children sit in front of the driver. You can keep a eye on them. The box is low at the ground so that the center of gravity is also very low. This makes the bike very stable. Compared to a regular bike it is possible to carry much more weight than a regular bike.

Till what age can you carry children inside a cargo bike?

That depends on many factors. The weight and lengt of the child for instance. it turns out that when you normally would be having troubles to transport your children on a normal bike, cause it goes to heavy, it will go easy on a cargo bike. children up to 6 years old can still be transported with a cargo bike.

I want to buy a cargo bike but i don't have space to put the bike inside. What should I do?

The cargo bikes of are designed to withstand wind and weather. During the development of the bike we have taken into account that the fact, that many people have space inside for the bike.  we only use materials of very high quality that will last for years.

Why drive the cargobike so easy?

cause of the clever geomety of the cargobike and the low centre of gravity, you can hardly feel that there is extra weight in the bike. with or without load, the cargobike steers very light.

My child is too big for a Maxi-Cosi and too small to sit on his own, what can I do?

to overcome this period, you can order a bicycle front seat holder, this way you can safely transport your child. this option is also easy to remove afterwards.

my cargo bike is broken down, and there is no dealer near you, what should i do?

Go to the nearest bike shop, ask for advice and see if he can repair the bike. If you need a specific part, then the bicycle shop can contact the factory in Hoogeveen.

I need a part for my cargo bike, whom can I ask for this?

Your dealer can order the part for you, if there is no dealer near you the go to your nearest bike shop, they can  contact the factory in hoogeveen.